Read our past customer reviews
Cougar Heating and Air Conditioning are committed to delivering the highest level of customer service. We have an excellent reputation in Spokane and Idaho Area! Read some happy customer reviews below and if you are ready to start your service with us, please call us today at (208) 366-5779.
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17:52 24 Mar 23
The technician, Jorge came at the appointee time. Got right to work. Was very pleasant and explained everything that he was doing in easy to understand terms. He did maintenance on both our furnace and air conditioner, as well as going over our... water heater. Cougar mechanical has always been a great company to work with and Jorge was no exception. They are my go to when I have any troubles with my heating or air conditioning.read more
17:13 24 Mar 23
Called to get heating/AC service and within less then 24 hours tech came and was finished. Very knowledgeable and personable. Would recommend to everyone to use Cougar Heating and Air Conditioning!
01:15 24 Mar 23
Judah did an amazing job not only servicing but explaining the issues I was having with my HVAC system.
23:16 23 Mar 23
We have known and used these guys since they started. Always satisfied.
21:47 23 Mar 23
Technician was very thorough in explaining the service and answered all my questions; did not rush through.
21:00 23 Mar 23
Jason did a wonderful and was very knowledgeable!
18:33 23 Mar 23
Lamont did great and was courteous and professional.
23:59 22 Mar 23
Lamont was amazing! Great customer service. Friendly and efficient.
23:58 22 Mar 23
Lamont is amazing! He was so nice and did a better job than than anyone I have ever had service my furnace and AC. Lamont took the time to explain how things work and what was needed for my systems. Super great guy! I will be using Cougar again in... the future!read more
19:41 21 Mar 23
Lamont was great, very knowledgeable & explained what was going on with our furnace. -Great guy!
22:42 20 Mar 23
20:53 20 Mar 23
I’ve used Cougar for years for everything you can imagine. They’ve always done a wonderful job, have fair prices, and have very courteous and professional employees. I look forward to a long future with them! Thanks Cougar team!
20:32 20 Mar 23
Very professional, insightful and what to look for in the future. Thanks Judah!
19:08 20 Mar 23
He was extremely professional and thorough, respectful. Would recommend their services to anyone.
17:56 20 Mar 23
Lamont was helpful, gave great advice, was not pushy- glad I had this service with Cougar.
17:51 20 Mar 23
I would rate the company three stars though some of the techs were very good. We had a new furnace and heat pump installed. The process took 8 days and involved 6 or 7 different techs. I believe this was due to the experience level of some of the... techs.Some of the problems encountereed involved components not being installed completely. They were all curtious though most were inexperiened.Finally when Jason H got involved the issues were quickly identified and taken care of. He was very professional and thorough. He explained what was going on in terms we could understand. I definately would rate him 5 starsAfter 7 days, the system appears to be working as advertised.read more
05:24 18 Mar 23
Alban was awesome. Extremely informative and helpful. Called and they immediately came out the next day to check our system. Highly recommend!
22:17 17 Mar 23
My Service Tech Judah was very friendly and kept me informed as to what he was doing. He gave me helpful advise on how to keep the System running efficiently. I will Gladly recommend him and Cougar Mechanical to my friends and Family.
01:36 17 Mar 23
Anthony, was a very outstanding, professional young man, who had a lot of knowledge in what he does!
00:31 17 Mar 23
Judah did a great job, wad professional, friendly and trustworthy and also very thorough, while helping making suggestions to address our issues. Thank you! Great job!
Mary Ann Chapman
19:44 15 Mar 23
Judah was punctual, professional, knowledgeable, and thorough. We appreciated his expertise and enjoyed working with him.
17:44 15 Mar 23
Great service and very reasonable price.
17:58 14 Mar 23
I thought Judah did a great job. I liked that he spent the time showing and explaining what he was doing
00:58 11 Mar 23
Alban was friendly and professional, and he did a thorough job evaluating my heating system and hot water heater. I will call Cougar Mechanical for future HVAC work in my home.
02:19 09 Mar 23
Judah was great. He was very personable, I felt he was honest in his answers and he was very knowledgeable.
21:22 08 Mar 23
I can recommend Cougar Mechanical. I was recommended to use there services. And for all my questions they had trained techs with answers. My tech Alban did a good job! He managed to stay patient with me and did outstanding work then was expected... for a routine service. 5 stars.read more
14:32 08 Mar 23
They installed our heater 2 years ago and did a good job. I appreciate that they give reminder calls for maintenance, and when they are here they answered all my questions in a very respectful and professional manner.
22:20 07 Mar 23
Thank you. Judah was very helpful. He got me heat.
20:49 07 Mar 23
Very knowledgeable and helpful.
23:49 06 Mar 23
Jason was very friendly and helpful. He fixed the problems we called about and completed an instalation that had been left undone. He also did a great job in explaining the system and programming.
23:19 04 Mar 23
Great service, and friendly staff!
21:43 03 Mar 23
Lamont is amazing. Very informed. I really value the information he gave me. Quick and concise. Excellent employee/technician.
17:37 03 Mar 23
Lamont and Judah were very professional and timely. They explained their process and shared with me how they look for issues and problems with their equipment. Very pleasant to work with.
01:56 03 Mar 23
Lamont did a great job. He was quick and efficient and we had a good conversation to boot.
01:25 03 Mar 23
Judah was very professional
00:58 03 Mar 23
I have not had a bad experience using cougar mechanical.
23:41 02 Mar 23
Lamont did a fantastic job! He deserves a raise for his wonderful, professional service!!
17:55 02 Mar 23
Judah was on time and very helpful and honest with everything going on with my heating and cooling system. He is part of why I like going through Cougar heating and cooling for what services I need!
21:20 01 Mar 23
Albin was great he did a thorough inspection. Found our problem showed me what was wrong and explained everything he was going to do. He made sure everything was working properly and was very friendly.
18:00 27 Feb 23
Excellent service! Thank you!!
01:45 25 Feb 23
Lamont was extremely professional, friendly and had a high level of expertise. I highly recommend Cougar Mechanical because of Lamont! I highly recommend Cougar Mechanical!
01:36 25 Feb 23
Lamont was fantastic. Super professional and eager to help.
00:01 24 Feb 23
Al, from Cougar Mechanical, seemed thorough, acted professionally, and was willing to answer my questions during his HVAC inspection.
00:56 23 Feb 23
They did a great job. Customer service was awesome and the communication was on point!
17:01 22 Feb 23
Lamont is awesome!!!
21:49 21 Feb 23
Albon was knowledgeable and provided good direction.
19:17 20 Feb 23
Anthony was professional, helpful and fair. Will use again!
17:31 20 Feb 23
Great service , clean and professional. Sound advice on current and future needs and set up follow through. Highly recommend.
16:21 18 Feb 23
Excellent knowledge and service. On time and affordable.
23:51 17 Feb 23
My wife and I bought our house about 10 months ago and supposedly had a new heating system, but the previous owners told us nothing about it. Anthony with Cougar confirmed that we had a nice new system but identified that part of our system was... incorrectly installed. He was able to provide us options for getting this system working, which will make our home much more comfortable in the winter monthsread more
21:47 17 Feb 23
They responded quickly and professionally, the work was done up front and as promised for the price they quoted.
04:54 17 Feb 23
Anthony was great! Professional and thorough. Helped me understand my issues with my furnace and my options for repair and replacement.
20:25 15 Feb 23
Anthony was awesome! Super professional and knowledgeable, did a great tune up on our furnace and caught some safety issues just in the nick of time. We've worked with Cougar for several years and always gotten great service and value for money.... 10/10 recommend!read more
19:47 15 Feb 23
Great service. Quick and easy. Progressional staff. Alban was great
01:07 15 Feb 23
On time, friendly. Good service
22:26 14 Feb 23
Judah did a great job and was professional and friendly... Thank you for the extra effort troubleshooting.
21:35 14 Feb 23
Great service and very knowledgeable
04:36 14 Feb 23
Anthony was extremely helpful with everything. He went out of his way to make my home comfortable again.
22:05 13 Feb 23
Came for maintenance and found an issue that was causing our furnace to over work, got it fixed that same day! Definitely recommend!
18:58 13 Feb 23
Had Anthony come by today for their furnace and hot water flush our special. He was super helpful and gave tips on helping my furnace work more efficiently. Gave recommendations for other types of filters which will help my system in the long run.... Appreciate the communication and timeliness from the company in general and have used them for 4 years now!read more
23:07 10 Feb 23
Professional and friendly.
22:31 10 Feb 23
On time and good friendly guy.
20:45 10 Feb 23
Cougar was great. Their tech Anthony was knowledgeable and gave me great information about the issue I was having, talked me through everything he was doing. I would definitely recommend them.
18:29 10 Feb 23
Jada did an awesome job. Very thorough and informative. He also drained and inspected the water heater.
05:27 10 Feb 23
Professional, knowledgeable and friendly! On time and they call as they get close to your home. He answered our questions.
20:04 09 Feb 23
Thomas the technician was professional, friendly, and did a good job. The whole process was easy and above my expectations as we all know it's a dice roll when it comes to any stranger coming over to your home.We will be using Cougar again for... maintenance and *fingers crossed* replacing our heater in the far far future.read more
23:27 08 Feb 23
Recently timely services.Professional and personable technician. I bought recommend this business
19:42 08 Feb 23
He was an excellent worker he did everything he was supposed to do. Very friendly and knew what he was doing. My hats off to this young man on a job well done. The Exner’s home
00:59 08 Feb 23
Judah was very kind, informative, and professional. Took the time to check out everything. Definitely top notch service.
00:52 08 Feb 23
A man named Gunnar came to the house, he was professional, he was nice, he went over everything with me. All was great! I will go to them again for any needs.
23:16 07 Feb 23
I was impressed with how much time Judah spent looking over my old furnace and heat pump during a tune up, he was professional, polite, very thorough, and gladly educated me about issues. I have been using Cougar Mechanical for years as they have... been great and fairly priced, however their repair prices have really skyrocketed since being bought by a bigger company in the last 6 months.read more
22:06 06 Feb 23
This is the second time we have used them and have had excellent service from the tech. They are professional, on time and it was a great value to have our Heating system checked, The first time we used them our air-conditioner had gone out, they... were right on it since it was extremely hot, we did not have to wait weeks like others were quoting us. We will defiantly use them again.read more
19:54 06 Feb 23
Very nice polite service person. Explained what work he was doing and gave helpful ideas.
18:27 06 Feb 23
Alban was very professional, explained all his findings in detail and I would highly recommend him to anyone with HVAC needs!
23:19 03 Feb 23
Alban was super knowledgeable and professional. I appreciate the extra tips for helping keep the life of our already old Carrier heat furnace. You helped keep this customer in your network for the life of our central air unit! Thanks again for the... service & no-fee guarantee upfront on the inspection 🙌read more
17:55 02 Feb 23
Excellent company. Very trustworthy. Albon didn’t such a great job to fix out furnace and explained everything to me. Highly recommended company!
18:59 01 Feb 23
I have used Cougar Heating for several years. This was the first time that Alban had done the service. Not only was he professional, kind and knowledgeable but he went above and beyond for me. While working on my furnace he noticed something wrong... with my water tank and that it was leaking. He took the time to go over it with me, gave me options of what I could do and then handled scheduling a replacement and service to come out as soon as possible for me. He was there solely for the heat and AC so if he had not been so diligent in his work I never would have known about the leak and would not have been able to deal with the issue timely. Thank you Alban! You are an asset to your company for sure!!!!read more
00:56 31 Jan 23
Initially this looked like an expensive repair but Alban did an amazing job checking every aspect of the system and found a simple loose connection. Alban is really friendly and knowledgeable and did a great job explaining to me what he found as he... tested things. I don't know if you can request technicians but when I call cougar mechanical again I would like to ask for Alban.read more
Cody and Nicole Gamble
22:06 26 Jan 23
Huge fan of Cougar Mechanical. Have chosen to use them for many years. Their service technicians are prompt, honest and Inhace never had an issue with the work completed. Thank you Albon for your professional sevice today. Cheers!
19:58 26 Jan 23
19:29 26 Jan 23
Service personnel, Gunner that came to my house was very knowledgeable and explained everything was going on to me and what future concerns I may have. No hard sells. Furnace working well.
22:52 25 Jan 23
Technician (Alban) was very knowledgeable and professional..explained the process and results of the inspection. Turns out there are cracks in the heat exchanger which could cause serious problems. Got me in touch with a customer service rep for new... furnace consultation next day! Great service everytime highly recommend!read more
23:27 24 Jan 23
Alban arrived to do an annual heating/AC system check. He spent about 2+ hours doing the check. Alban was very friendly and communicative. He answered my questions, explained what he was doing in the checkup, showed me diagrams explaining testing he... did inside the system. I appreciate how informative Alban is/was, and I appreciate the work he did here today.read more
21:20 23 Jan 23
Anthony was a fantasy tech, who took the time to assess and repair our faltering furnace… he had it up and running in about an hour. He had great communication and took the time to walk us through his assessment and repair steps. Great company!