Read our past customer reviews

Cougar Heating and Air Conditioning are committed to delivering the highest level of customer service. We have an excellent reputation in Spokane and Idaho Area! Read some happy customer reviews below and if you are ready to start your service with us, please call us today at (208) 366-5779.

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matt matthews
matt matthews
20:15 30 Nov 22
Anthony S. was excellent to work with, arrived at the scheduled time and was very professional. Fixed our issues.The front office also worked with us to get here in less than 24 hours, considering we were out of heat and heading into November snow... storms..I am very grateful....read more
Teresa Simpson
Teresa Simpson
00:02 24 Nov 22
Alban S. was very knowledgeable, professional, and kind. Definitely a 5 star.
deanna murdy
deanna murdy
00:36 19 Nov 22
Anthony was awesome! You cannot go wrong with this company. Top notch every time!
Troy Bruner
Troy Bruner
17:28 14 Nov 22
Alban responded to my mother's residence. She is a senior and her heating went out when cold. Alban was professional, courteous, and also found a way to lower the bill a little bit. Much appreciated!!
Nicole J
Nicole J
23:50 11 Nov 22
Anthony was so professional and kind! He helped me understand why my furnace was acting up and then repaired the necessary the part. I will be hiring this company for all my homes heating and air conditioning needs from now on! Absolutely... fantastic customer service!read more
Gregg Tenner
Gregg Tenner
19:51 10 Nov 22
Everyone from Cougar Mechanical was great! There was some noises coming out of our heat pump that I didn’t hear before. Alban from Cougar came out and checked everything on our heat pump. He found out the noise it was making was probably the defrost... unit, getting the ice build up on the coils defrosted. Alban did a great job and was very professional! —Gregg in Rockford, Wa.read more
Shelley Herrold
Shelley Herrold
15:34 10 Nov 22
So happy with my experience with them! They sent Gunner out and he is the best!! Thanks for fixing the problem so I didn't freeze to death LOL
Robin Ray Tapak
Robin Ray Tapak
16:32 09 Nov 22
I have used Cougar Heating and Air Conditioning for 6 yrs and they have always done a great job. Highly recommend! They also offer a discount for senior citizens.
Tyler Wilburn
Tyler Wilburn
20:20 08 Nov 22
Anthony Smith was awesome!
Pam Reese
Pam Reese
06:44 08 Nov 22
Montgomery was our technician who repaired our heating system. He was excellent, honest, informative and very professional. We would highly recommend Montgomery to anyone who needs maintenance and repair.
Chris Blair
Chris Blair
23:17 31 Oct 22
Anthony was a great service tech. Addressed my concerns and explained what was recommended. Ran full test and needed a part to get me through the winter. Price was reasonable, and got a free water tank flush!
Marcy Anderson
Marcy Anderson
19:56 31 Oct 22
Anthony the service field technician who visited our home was professional, helpful and knowledgeable. He immediately cautioned us about replacing the battery to our old furnace to extend the amount of heat we receive. He set up an appointment time... to meet with an agent who will give us pricing for future reference. He arrived on time and was very courteous, especially when putting foot covers for his shoes.read more
Richard Cain
Richard Cain
19:31 31 Oct 22
Just awesome! Fast, efficient, super professional. Diagnosed out problem accurately.
Judy Clark
Judy Clark
17:28 31 Oct 22
Very polite and knowledgeable. Showed and explained possible future concerns with my old system. Extremely happy with the service I received.
S Wenz
S Wenz
20:48 28 Oct 22
I've always had great, courteous service from Cougar Mechanical! I trust them to help me keep my aging AC and furnace in top working condition.
Margi Reynolds
Margi Reynolds
19:16 28 Oct 22
Leo was great! Explained what he was doing and was very nice!
TK Marrazzo
TK Marrazzo
19:21 25 Oct 22
Gunner was professional, informative and motivated about his job with Cougar. We’ve used Cougar Mechanical for years and are very happy with the services they provide.
Jesse Landsiedel
Jesse Landsiedel
18:53 21 Oct 22
I saw the 3 for $58 deal for inspection on the A/C, Furnace, and water heater. This is a great deal for $58 to find out where problem areas could be. The tech did find a couple things that may need replaced (in the near future) in my furnace, but... did NOT pressure me in any way to spend more than the original $58 service that I requested. He was professional, polite, and knowledgeable as well. I will definitely use these guys in the future, when I do want to replace the parts found in the inspection.read more
Vision Spliced
Vision Spliced
18:29 21 Oct 22
Cougar was very responsive and had great communication. Tech Gunner was punctual, professional, personable and informative. Used Cougar for routine maintenance, Gunner took the time to explain everything he went through. Highly recommended!
Tyeson Anderson
Tyeson Anderson
22:01 20 Oct 22
Best Heating and Cooling Company in the Spokane Area. They came out and did a second opinion on a quote, beat the price and installed the next day!
Leon Trimble
Leon Trimble
16:39 20 Oct 22
Was looking for a good HVAC company to use for my new home after having a less than stellar experience with a competitor that I hired to install a Carrier A/C unit. Leo was my tech, was on time, very professional, very knowledgeable, and went the... extra mile with cleaning out my heater blower unit. (it was caked with drywall dust from renovations done before I purchased the house) I am very happy with the service I received, and will certainly be using Cougar Mechanical for my future HVAC needs.read more
Cougar Install our new Roof HVAC and 3 Shop Heater 8 years ago and has been an awesome experience from day 1 working with Monte and Katie. Yearly maintenance crew awesome... Thank you for the GREAT SERVICE. Brian OShaughnessey owner Ziebart of... Spokaneread more
Michelle G
Michelle G
16:39 14 Oct 22
If I could rate people, Montgomery and McKayla, they would get five stars, but as a company and the experiences we had, the company would get maybe a three star. Both McKayla and Montgomery saved them, and they need to be thankful they have people... like them working for the company.We just built a house and had Cougar install our heating/cooling system. It was always an issue because the guys installing it could not figure out how much refrigerant to add. Sort of a long story, but we experienced many issues, from a refrigeration line leak, to a unit pouring water out onto our new floors, to the unit not working at all. We had many people out at least five to six times. For the most part, the company has been very responsive and typically got someone right out, but no one could seem to solve the problem of the unit not cooling or heating. We had days it was 90 degrees in our new home and other days it was 59 degrees in the early morning hours. Many people came out. All the guys were nice, but a couple were not respectful that we had a brand new house. One guy worked out in the mud, and came in with dirt on his shoes and drug it through the entire house. Completely disrespectful. The company sold out, and lost nearly every person we had worked with. We suddenly were working with an answering service and just not the same response we had been getting. One day I waited five hours for a no-show. I called the company and they said they would send him out in the afternoon (he was scheduled for the A.M.). I did not go for that because a couple hours of trying to figure something out that they had not figured out in five months was unacceptable. Bring in Montgomery (and McKayla for getting the right people scheduled and listening to me when I was angry). He had solved the leaky unit problem on the Fourth of July, wore booties, and a mask. So darn polite, thoughtful, and thought out of the box. We had him in again at the end of September, and the same thing. Thoughtful and respectful and determined to figure the issue out. Yes, he spent a lot of time on the phone trying to determine the issue. He did figure it out. Ultimately so simple, but he cared and did what he could, and did not pretend he knew everything. I totally appreciate that. Please Cougar Mechanical, make sure you keep people on your crew like McKayla and Montgomery. They are the type of people that make your company. I hope I have not jinxed myself, but our system has been working since Montgomery's last visit. Thank you Montgomery (and McKayla)!read more
Nichole Kaiser
Nichole Kaiser
20:42 13 Oct 22
Anthony was a great technician! We have had Cougar mechanical service our homes for years. Thank you so much for being reliable and dependable and trustworthy!
Greg Horan
Greg Horan
21:18 12 Oct 22
Today we had Anthony out for a furnace, AC, and water heater tune up. He took his time going over everything, and was very professional. We have used Cougar for 20 years, and would recommend them to anyone in need. Always friendly, knowledgeable,... and thorough.read more
Rian Emmerson
Rian Emmerson
23:46 05 Oct 22
Anthony went above and beyond to make sure our servicing and repair went smoothly. It was a great experience and will use Cougar Mechanical again in the future. Highly recommend!
Penny Griggs
Penny Griggs
22:29 04 Oct 22
Anthony was terrific! He did a thorough job and explained everything, every step of the way!
val smith
val smith
16:19 04 Oct 22
Vincent was on time and did a great job Answered all my questions . Very pleased with his work . Will call them again if I need any work done.
Bailey Dickinson
Bailey Dickinson
21:06 02 Sep 22
Update 9/2: We have had to get Cougar back to the house 5-6 times now to try to resolve previous issue and they have been amazing about coming out. Not one complaint, always willing to come ASAP without being asked. When I requested the manager they... had no problem getting ahold of him and he was at our house within the hour. They are truly trying to resolve the issue and we are impressed with the level of customer service.Update: A/C stopped cooling the house, it was blowing cold air but never enough to actually cool the house, we called them and they came that day to take a look Leo (I think that was his name) was amazing he was super helpful and informative. He wasn’t able to complete the job that night due to the unit being frozen but he told us he would get us on the schedule the next day and he did, he charged the unit up and it’s been running great since. He is also coming back out tomorrow to make sure it’s doing everything correctly! Talk about going above and beyond! Also with the warranty it is no charge to us. They have also been great at communicating with us the entire time we have used them. Definitely recommend them.Recently bought a house and we needed a new A/C unit and some vents put in downstairs. They did a great job and we are overall really happy. They covered the stairs so they wouldn’t get dirty. Only thing was there were some screws left on the ground which my dog picked up and tried to eat. Wish they would have vacuumed but we are really happy with the overall service. They got everything done earlier then they said they would and it was one of the best prices from the multiple quotes we got.read more
Kyle Miller
Kyle Miller
00:30 02 Aug 22
The tech Jason was quick, knowledgeable, helped me understand exactly what was going on. Would highly recommend
Rodney Butler
Rodney Butler
00:34 21 Jul 22
Jason is a very skilled maintenance technician and a solid communicator. Highly recommend him for your service needs.
Jon Lilla
Jon Lilla
01:25 20 Jul 22
Service has been outstanding. We bought our acLast year and this was our one year maintenance check up.Leo was helpful and answered my questions.
Corbin Banks
Corbin Banks
00:29 19 Jul 22
I did not hire these guys, but they called me nonetheless, good job boys
Carolina Suarez-Purdum
Carolina Suarez-Purdum
20:33 15 Jul 22
Great all around!!’
AZ- Buzztailz
AZ- Buzztailz
17:22 15 Jul 22
Leo from Cougar Mechanical was a top-notch professional. He contacted us to let us know that he was en route to our house. He was completely transparent on what he was inspecting/testing. We had a capacitor that was worn & he demonstrated what was... wrong with it before recommending replacement. The service was quick & the price was fair. Call Cougar Mechanical first! Don’t waste time on other flaky techniciansread more
Charles
Charles
17:14 12 Jul 22
AC was not working. Technician was timely, professional and knowledgeable. Understood the system and easily corrected the issue. Downside was when the new furnace was installed in January the installers failed to connect the low voltage wiring... to the AC. Tech acknowledged that it was their problem and there was no charge. Still like this company .read more
Holly Gunby
Holly Gunby
19:45 11 Jul 22
The tech was kind and took me through the workings of the A/C and how to maintain it and how much life remains. Very nice and honest tech.My only complaint is they were late. I did get a call saying they were on their way.
Gary Dennis
Gary Dennis
23:36 05 Jul 22
I recently bought my house and my a/c stopped working. I called a couple of places and Cougar had the shortest wait time and was competitely priced. They showed up when they said they would, diagnosed the issue and repaired it in one service call.... I was pleased with their pricing and service and would not hesitate to recommend them.read more
Alexandra Gump
Alexandra Gump
00:49 02 Jul 22
Once they heard our A/C was out, they were quick to get someone out a little later than schedule, even when they were short staffed.
Mark Weisenberger
Mark Weisenberger
20:03 16 Jun 22
We were extremely satisfied with Joe and his team at Cougar Mechanical. Joe visited our home multiple times prior to the purchase and installation. He suggested options while explaining the differences and pros/cons. They were able to order the... equipment and had us on the schedule quickly. The office team and installation team communicated often and provided very good information. Joe and Cougar continued through small hurdles to make sure the job was perfect. I would highly recommend using Cougar.read more
Tafna Callihan
Tafna Callihan
04:35 10 Jun 22
Great service, we will use them again.
Matt Tschirgi
Matt Tschirgi
23:31 06 Jun 22
Professional, punctual, and honest.
Rob Smith
Rob Smith
22:50 25 May 22
Montgomery did a FANTASTIC job!! He was friendly, courteous and was not only professional but dressed professional as well. He was very knowledgeable and helpful. We would love to welcome him back whenever we have any further heating and cooling... needs.read more
A M
A M
20:26 24 May 22
Michael was excellent, great company.
Don Schwing
Don Schwing
16:02 17 May 22
Good and timely service
Ginger Kulpit
Ginger Kulpit
19:26 12 May 22
Cougar Mechanical replaced our heat pump with an air conditioner. It took about 6 weeks to get the order in. All this during 3 digit heat summer of 2020. All and all they did an excellent job. Thanks!
Tim DeLauder
Tim DeLauder
03:04 10 May 22
Seldom do you recieve sevice from a company that you feel comfortable with. The service man was very polite, soft spoken, professional
Heather Smeton
Heather Smeton
22:43 28 Apr 22
Every person provided great customer service including the person who answered the phone, the staff in office who accepted my hand delivered deposit check (you can mail it if you want), the salesman who bid the job and the techs who installed it! ... Wonderful to work with and quality is wonderful! Each person took the time to explain everything to me, even if they had to repeat it! My downstairs looks better than it did before they arrived, they left no mess and even swept before they left! I am super happy with the work that was done! I highly recommend them!read more
Shak Katzer
Shak Katzer
23:23 25 Apr 22
All 3 gentlemen were nice! Very thorough and respectful! Highly reccomend!
Jesse Foster
Jesse Foster
04:12 21 Apr 22
I’ve used Cougar for years for everything you can imagine. They’ve always done a wonderful job, have fair prices, and have very courteous and professional employees. I look forward to a long future with them! Thanks Cougar team!
Bob Putnam
Bob Putnam
19:37 20 Apr 22
Good day, thanl you for your service, its a joy to be having you as our hvac contractor.
Steve Knight
Steve Knight
23:51 14 Apr 22
This is the second time we have used them. Starting with the phone call setting up the repair staff were polite and professional. We were notified by the tech the exact time he would arrive and he did. He thoroughly explained the repairs needed and... gave us a cost estimate that was fair and reasonable. Very happy with the service. Will use again in the future!read more
Lexi Sheldon
Lexi Sheldon
20:41 11 Apr 22
Ron- Excellent work and well priced
Lydia Hombel
Lydia Hombel
18:32 06 Apr 22
Cougar Mechanical was super responsive; i called and a service technician was out within an hour of my initial call. He was super kind and professional. I will be using them in the future!
Very professional. They did an amazing job from the office to fixing the problem in our furnace.. I would highly recommend them.
Jamie C
Jamie C
19:17 25 Mar 22
Best experience I’ve had with a company in Spokane. Leo was awesome.
Laura Gant
Laura Gant
21:23 23 Mar 22
Cougar has fixed our AC and furnace a number of times-always timely, professional, friendly and provide great service. Would highly recommend them!:)
Raleigh Brown
Raleigh Brown
19:06 23 Mar 22
James and Nolan are very respectful and efficient. They were very fast as well. We will use them for any heating and ac needs we ever need in the future.
Byrna Bishop
Byrna Bishop
17:29 15 Mar 22
We have been satisfied with the maintenance work and courteous staff.
Paul Baldwin
Paul Baldwin
00:54 15 Mar 22
Very good service, professional and informative. Highly recommended
Carol Lewis
Carol Lewis
01:24 26 Feb 22
I have used Cougar for nearly 20 years. They are always very responsive and their prices are always fair. This time it was for hot water heater repair, but they’ve worked on and replaced my furnace and repaired my air conditioning and thermostat as... well. Great company!read more
Heidi Gudgel
Heidi Gudgel
23:21 23 Feb 22
Jason was very professional and did a thorough job when the last company didn’t. I appreciated his explanation of the problem and kind demeanor!
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